Frequently Asked Questions

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General

General Frequently asked questions about SimpleM.app

Can I import and export locations and events to and from SimpleM.app?

Yes.

Import:

Use the import function in the web to import locations and events from CVS into your app. For locations you can also use a standard KML file.

CVS: Just compile your location or events with our headers in a Google Spreadsheet or in Microsoft Excel, and then export them as CSV file. Then, select the CSV file with SimpleM.app’s new import. Categories assigned in the CSV and not yet existent in your Guide will be automatically created by the import. It’s that easy!

KML: If the location import fails please double check for a valid KML source file with a name space of ‘http://www.opengis.net/kml/2.2’. Please note that we encourage you to use the much better CSV import.

After you finished the import, you can add more details (description, tagline, etc.), add pictures or organize them in categories. The import is also capable of importing opening hours and media (video, audio, pictures)!

What accounts to my cloud storage space needed?

All content (locations, events, pages, posts, pdfs, pictures, videos, audio files) of you or your location admins are counted for your cloud storage space.

Can you add feature xyz to SimpleM.app?

Do you have a feature suggestion for SimpleM.app that others might also find interesting? We would love to hear your ideas, because we build the product mainly by feedback of our valued users! Please get in touch 🙂

What is the difference between an admin and an editor?
An admin is the “master user” of the guide that is created automatically with your email address when you sign up. He or she can change all the settings of the guide, like it’s name, it’s color scheme and it’s payment settings. The admin can create editor users which can create, update and delete locations, tags and media. Those rights can also be restricted individually by the admin.
Can you explain how the ratings work?
Specifically does a ‘visitor’ have to actually show up at the location before they can rate it?

No, currently all users of the app can rate a location even if they haven’t been at the location. But they can rate it only once. So it works very similar to the rating/review system of the Google Play or Apple App Store.

Can the admin control/remove the 'feedback/comments' with the rating?
The admin can remove single comments from within the backend.
Can I create content in the app?
No, not yet.
Can I as the Guide Admin control the content/quality of my Guide, e.g. delete user comments or censor Location Admins?
Yes, you can delete user comments for all locations/businesses that you manage. Once you invite Location Admins to manage their own location/business, only they themselves have control over their own location/business incl. their own content (like events or pages, etc). So you then cannot control their listing/content anymore. You can always contact your Location Admins directly via a contact form if problems occur. If they don’t obey your (self-determined) Guide’s rules, you can always deactivate their access or delete their account completely. If you delete their account, you regain control of their location/business: you then can change or delete parts (like comments, events, pages, …) or the complete location including all content.

Also, if you delete a location that has assoicated Location Admins or Location Editors, those will be deleted too and notfied via email, that they cannot login any more.

Your Guide. Your Rules.

Can the Location Admin change the location category after joining/claming?
No. However, once the Guide Admin approved the Join or Claim request of a new Location Admin (to a category he approved), the Guide Admin can still change the assigned category using the menu “Batch Jobs” like so:

  1. Navigate to “ADMIN – Batch Jobs” (only accessible as Guide Admin)
  2. Select Locations from the “Content Type” dropdown.
  3. Type the name of the location you want to delete the category from in the “Search” field.
  4. Select Remove Category from the “Batch Action” dropdown.
  5. Select the category in the “Category” dropdown, that you want to delete/unassign.
  6. Click the select checkbox next to the location that should be affected and click the “Execute batch” button.

The category will be removed from the location.

Can I unassign (delete) categories from many locations at once?
Yes. The Guide Admin can  change an assigned category using the menu “Batch Jobs” like so:

  1. Navigate to “ADMIN – Batch Jobs” (only accessible as Guide Admin)
  2. Select Locations from the “Content Type” dropdown.
  3. To select from which locations you want to delete the category from, use the “Selection” dropdown and / or the search field. With this, you can filter the locations.
  4. Now, select Remove Category from the “Batch Action” dropdown.
  5. Select the category in the “Category” dropdown, that you want to delete/unassign.
  6. Click the select checkbox next to the locations you want to delete/unassign the category from and click the “Execute batch” button.

The category will be removed from the selected locations.

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